CRM

One record for every relationship, from first contact forward.

The value of a CRM is not the features list. It is what a single contact record looks like eighteen months in, when the seller who downloaded a guide two years ago finally calls and the history is already there.

A broker at his desk with a contact record and its full history
Getting on it

You are not migrating alone, and you are not migrating blind.

Brokers come to us from Pipedrive, Zoho, ActiveCampaign, Deal Relations and spreadsheets. The path across is the same one every time, and you see the result before it counts.

First

A test migration you check over

We bring a sample of your contacts, listings and history across so you can look at it and tell us what came through the way you expected. Nothing is final at this point.

Then

You keep working in your current system

Right up until go-live. There is no window where your practice is running on something half moved. You carry on as normal while the build happens around you.

Finally

The full migration, with a report of what moved

When you are happy with the test, we bring everything across and hand you a written record of what came over. Migration is part of the engagement, not a line item.

A record, eighteen months in

What one contact accumulates while you are busy.

Nobody builds this by hand. It assembles itself as a person interacts with your practice, which is the point.

Month one

They download a valuation guide from your site. A contact is created, tagged by source, and enters a long-cycle nurture sequence.

Month three

They open two of the four emails and revisit the listings page twice. Both are on the record. Neither requires anyone to notice.

Month seven

They reply to an email with a question. It lands in the unified inbox on the same thread, not in a personal inbox nobody else can see.

Month eleven

They book a call from the site. It appears on your calendar with the entire history attached before you dial.

Month twelve

The call is transcribed and summarised back onto the record. Your notes are written whether or not you wrote them.

Month eighteen

They list. Everything that happened before the listing conversation is still there, and it shaped how that conversation went.

A brokerage team each working the part of the system that is theirs
Your team on it

Everyone sees the part of it that is theirs.

Access is set by role. An admin sees the whole operation. A broker sees their own deals and contacts. Support staff see what they need to move work forward and nothing beyond it.

That holds as the team grows. Adding someone is a permission decision, not a rebuild, and the monthly cost scales with the seats you actually use.

Getting your team using it

Support that is scheduled, not promised.

Every brokerage that comes on gets the same structured start, so nobody is left to work it out from a login screen.

Week one

A setup call and your business in the system

We walk through your business information, your phone numbers, your email setup and your calendars together, and confirm you can log in and find what you need before the call ends.

Alongside it

Deliverability handled by someone who does only that

A dedicated session on your email setup so the messages your system sends actually reach the people you send them to.

Ongoing

Deal Studio University, office hours, and a monthly call

A reference library you can search when you need one answer, weekly office hours when you want to talk to a person, and a standing monthly call about where the practice is going.

Want to see your own pipeline in it?

Bring how you work today. The first conversation is about what your stages actually are, before anything gets configured.

The rest of the system

Each part is built to connect to the others. Brokers start wherever the need is clearest.