Support

Contents

Deal Studio support helps you with Broker Ops, DealBuilder, and the apps you connect to them, including Zoom, Google, and Microsoft. Here is how to reach us, when we are in, and how fast you will hear back.

How to reach us

• Email: support@deal-studio.com. This reaches our whole support desk and is the fastest way to get help.
• Your account team: if you work with a named person at Deal Studio, you can write to them as well. Copy support@deal-studio.com so the desk sees it too.

Hours

Monday to Friday, 9am to 5pm Eastern Time. We are closed on US federal holidays. Messages that arrive outside these hours are answered on the next business day.

How fast we reply

You get a first reply from a person within one business day of your message. If your plan includes a higher level of support, the response time in your Order applies.

What to include

To help us answer you on the first reply, tell us:

• your name and your brokerage;
• which app you were using, such as Broker Ops or DealBuilder;
• what you were trying to do, and what you see on screen. A screenshot helps.

Help with connected apps

• Zoom: our Zoom guide covers adding, using, and removing the Deal Studio Suite app for Zoom, with troubleshooting for the messages you might see.
• Google and Microsoft mail and calendars: connect, reconnect, or disconnect them in Broker Ops under Settings, then Connections. Write to us if a connection will not finish.

Your data and privacy requests

To ask for a copy of your information, or to have it corrected or deleted, write to support@deal-studio.com. Our Privacy Policy explains your rights and how we handle these requests, and our Terms of Service cover support under your account.